Terms of service

These terms apply to services provided by [BUSINESS LEGAL NAME] ("Astronix") to the business that signs up ("Client"). A signed service agreement takes priority over these terms if they conflict.

Services

Astronix sets up and operates call answering, missed-call text-back, lead reply, quote follow-up, review requests, and weekly reporting for the Client, as described in the Client's plan.

Fees and billing

• Monthly fees are billed in advance in US dollars according to the plan chosen: $1,500/month month-to-month, $1,200/month on a 2-month term, or $997/month on a 3-month term.
• There is no setup fee.
• Phone, texting, and AI usage are passed through at cost and billed monthly.
• After any term ends, service continues month-to-month at the same rate until cancelled with 30 days' written notice.

Client responsibilities

• Provide accurate business information, hours, service area, and emergency rules.
• Turn on call forwarding as instructed.
• Have the right to contact the people whose details the Client provides (for example, past quote recipients).
• Honor appointments booked by the system.

Our guarantee

For new clients: if Astronix does not produce at least 5 booked jobs in the first 30 days after go-live, Astronix will refund the first month's service fee. Conditions:

• The Client receives at least 100 inbound calls per month.
• Call forwarding is turned on within 48 hours of setup being completed.
• The 30 days start on the go-live date confirmed in writing.
• A "booked job" means an appointment with a real customer placed on the Client's schedule as a result of the system, as recorded in the system's logs.
• Phone and text costs are not refunded.
• Refund requests must be made within 14 days after the 30-day period ends.

Texting and calling compliance

Astronix contacts only people who have contacted the Client or otherwise consented, honors opt-out requests immediately, and uses registered business texting. The Client must not ask Astronix to contact people without a lawful basis.

Limitation of liability

Astronix does not guarantee any specific revenue. To the extent allowed by law, Astronix's total liability is limited to the fees paid in the 3 months before the claim.

Cancellation

Either party may cancel with 30 days' written notice after any minimum term. Fees already paid for a completed month are not refunded, except under the guarantee above.

Contact

[BUSINESS LEGAL NAME], [BUSINESS ADDRESS], [email protected]